Returns & Exchanges
At Ski Barn Durango, we want you to be completely satisfied with your gear; if your purchase doesn't meet your expectations, you can return unused items within 30 days for a full refund or exchange. Please ensure all tags are attached and equipment is in its original packaging to qualify for a return.
Initiate Your Return
Visit our online portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Pack Your Gear
Securely pack the unused items in their original packaging, ensuring all manuals, tags, and accessories are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or bring it directly to our Durango storefront.
Receive Your Refund
Once our technicians inspect the equipment, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing